Frequently Asked Questions
Sizing & Fit
What size range do you offer?
We specialize in bras designed for women with bigger cup sizes and wider band sizes. Our collection includes band sizes from 30 to 50 and cup sizes A through G, ensuring you find the perfect fit whether you're looking for everyday comfort, sports support, or specialized styles. With over 20 years of experience in bra design, we've perfected the fit for fuller figures and wider frames.
How do I know what size to order?
We recommend using our detailed size guide, which walks you through measuring your band size and cup size accurately. Proper measurement is crucial for finding your perfect fit. If you're between sizes or unsure, our 24/7 support team is happy to help you determine the best size for your body. You can reach us anytime for personalized sizing advice.
Do your bras run small or large?
Our bras are designed to fit true to size. However, every body is unique, and fit can vary depending on the style. If you're concerned about fit, our support team can provide specific guidance for individual styles. And remember—we offer free returns, so you can order with confidence knowing you can exchange if needed.
What if I order the wrong size?
No problem! We offer free returns on all orders. If your bra doesn't fit perfectly, simply return it within 30 days for an exchange or refund. We want you to find your perfect fit, and we'll work with you until you do.
Shipping & Delivery
Do you ship worldwide?
Yes! We ship to customers all around the world with free shipping on every order—no minimum purchase required. Whether you're ordering from the UK, Europe, the US, or anywhere else, your order ships free.
How long does shipping take?
Shipping times vary depending on your location. Most orders arrive within 5-10 business days, though international orders may take slightly longer. You'll receive tracking information with your order so you can monitor your delivery.
Can I track my order?
Absolutely. Once your order ships, you'll receive an email with tracking details so you can follow your package every step of the way.
What if my order doesn't arrive?
If your order doesn't arrive within the expected timeframe, contact our 24/7 support team immediately. We'll investigate and work to resolve the issue. Your satisfaction is our priority.
Returns & Refunds
What is your return policy?
We offer free returns on all orders within 30 days of purchase. If your bra doesn't fit perfectly or doesn't meet your expectations, simply return it for an exchange or refund—no questions asked.
How do I return an item?
Contact our support team for return instructions. They'll provide you with all the details you need to return your item. We make the process simple and straightforward.
Who pays for return shipping?
We cover return shipping costs. We want returns to be completely hassle-free, so you won't pay anything to send your bra back.
How long does a refund take?
Once we receive your return, we'll process your refund within 10 business days. The time it takes to appear in your account depends on your bank or payment provider.
Can I exchange for a different size or style?
Of course! Exchanges are just as easy as returns. Let our support team know what you'd like to exchange for, and we'll take care of it.
Payment & Security
What payment methods do you accept?
We accept all major credit cards and secure payment options. Your payment information is protected with industry-standard security measures.
Is my payment information secure?
Yes. We use PEV secure payment processing to ensure your financial information is completely protected. You can shop with confidence knowing your data is safe.
Do you store my payment information?
We never store full payment details. Your information is processed securely and safely, and we only retain what's necessary for order fulfillment and customer service.
Is your website secure?
Yes, absolutely. Our website uses SSL encryption and industry-leading security protocols to protect all your personal and payment information. We regularly update our security measures to keep your data safe. You can shop with complete confidence knowing your information is protected.
When will my card be charged for my order?
Your card is charged when you complete your purchase and confirm your order. You'll receive an order confirmation email immediately after payment is processed. Your card will not be charged again unless you place another order.